Returns & Exchanges
At Rainbow Loom Webstore, we want you to love your creative fashion kits; if you are not completely satisfied, you can return or exchange your items within 30 days of purchase. Please ensure all products are in their original packaging and include all loom bands and accessories to qualify for a full refund.
Initiate Your Request
Log into your account or use our guest portal to enter your order number and email address to start the return process.
Prepare the Package
Securely pack the items in their original product box and include the printed return authorization slip inside the parcel.
Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized courier location or scheduled pickup point.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing