Frequently Asked Questions
Everything you need to know about creating and ordering with Rainbow Loom.
What is the standard shipping time for orders?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 10-21 business days depending on your location.
Are Rainbow Loom products safe for children?
Yes, all authentic Rainbow Loom products are BPA-free, phthalate-free, and lead-free. They meet all US and international toy safety standards, though we recommend supervision for children under 3 due to small parts.
What is your return policy?
We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our support team to initiate a return authorization.
How can I track my package?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer bulk discounts for schools or clubs?
Yes, we provide special pricing for educational institutions and organized crafting clubs. Please reach out to our wholesale department via the contact form for more details.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.